Programme not recognising files.
Posted: Tue Oct 10, 2017 7:57 pm
I deliberately didn’t put the name of the programme above as I thought no one would be interested . . . Sorry.
Here goes. A colleague has been given Pinnacle Studio 15HD to update from Studio 12. He asked me to install it for him. Before doing so I installed it on an older desktop machine of mine but running Win 10. Installed easily enough. I then took the SD card from my Sony camcorder and imported some files of AVCHD. It was very slow but it all worked. Therefore I could see no problem in installing it for my colleague on his laptop.
Firstly I removed from his machine the Studio 12 and then installed Studio 15.This was OK with no problems at all. I would mention that his machine is still on Win 7 (Well he is 91!). Everything installed fine. I then imported some AVCHD files from my own SD card, but Studio 15 doesn’t recognise them at all.
Now I wonder why Studio 15 on my machine easily recognises the files from my SD card
but not on my colleagues laptop
There’s my query and I hope someone can explain and help solve.
Thanks. Pete.
Here goes. A colleague has been given Pinnacle Studio 15HD to update from Studio 12. He asked me to install it for him. Before doing so I installed it on an older desktop machine of mine but running Win 10. Installed easily enough. I then took the SD card from my Sony camcorder and imported some files of AVCHD. It was very slow but it all worked. Therefore I could see no problem in installing it for my colleague on his laptop.
Firstly I removed from his machine the Studio 12 and then installed Studio 15.This was OK with no problems at all. I would mention that his machine is still on Win 7 (Well he is 91!). Everything installed fine. I then imported some AVCHD files from my own SD card, but Studio 15 doesn’t recognise them at all.
Now I wonder why Studio 15 on my machine easily recognises the files from my SD card
but not on my colleagues laptop
There’s my query and I hope someone can explain and help solve.
Thanks. Pete.