Customer service???
Posted: Mon Aug 10, 2015 5:37 pm
It’s a funny world. For many years I’ve always bought my video cameras from a very well known West Country dealer. Canon XM2 Sony PD150, PD170 Sony Z5 plus the digital back. Sony HDR-NX3. Sony HD editing deck etc. and so on. I’ve always had good service when buying although general enquiries by e-mail they always seems very slack in replying. I’ve heard other reports of this. I mention all this just to point out that I’ve spent a lot of cash with them over the years.
Just recently I e-mailed to enquire about a replacement large eye cup for my NX3. After 10 days, no reply. I tried again and eventually was told they would get details and let me know. Further e-mails and no replies. I then contacted another dealer and had reply at once and they got the part in a couple of days with no problem.
I now needed a replacement for my LANC remote control and decided on a Manfrotto model. Did I contact my usual dealer? Well you can guess. Found it on-line at a very good price and ordered it yesterday (Sunday) afternoon. Free delivery of course. Had automated e-mail saying it had been despatched last evening. Today had e-mail just after lunch saying that it would be delivered today (Monday) and at the same time the doorbell sounded. There was my order. Such wonderful service cannot be bettered.
As for my usual dealer, well customer service from them can hardly be recommended.
Yes, it's a funny world. Pete.
Just recently I e-mailed to enquire about a replacement large eye cup for my NX3. After 10 days, no reply. I tried again and eventually was told they would get details and let me know. Further e-mails and no replies. I then contacted another dealer and had reply at once and they got the part in a couple of days with no problem.
I now needed a replacement for my LANC remote control and decided on a Manfrotto model. Did I contact my usual dealer? Well you can guess. Found it on-line at a very good price and ordered it yesterday (Sunday) afternoon. Free delivery of course. Had automated e-mail saying it had been despatched last evening. Today had e-mail just after lunch saying that it would be delivered today (Monday) and at the same time the doorbell sounded. There was my order. Such wonderful service cannot be bettered.
As for my usual dealer, well customer service from them can hardly be recommended.
Yes, it's a funny world. Pete.